- Application Support Management services are designed to provide support to
- Day-to-day operations
- Maintenance of Enterprise Applications
- ASM services contains
- End-user support
- Proactive and reactive application maintenance
- Proactive Application Enhancements
- Offshore / Onsite / Hybrid Application monitoring
- Project-based activities can also occur within an ASM contract, including but not limited to
- Application development
- Package Development
- Implementation and integration
- SLAs form the part of an ASM contract, supporting customer requirements for application uptime and performance.
| Supporting SAP to better serve the overall business needs of the Customers | |||
|---|---|---|---|
| Solution Functional | SAP Solution | Development | Basis |
| HCM/Payroll (All Countries) | SAP SUCCESS FACTORS | ABAP | SOLMAN/SYSTEM BUILD |
| SD/MM/FICO/PP/QM | SAP HXM | FIORI/UI5 | HOSTING/SECURITY |
| PS/PM/WM | SAP S/4HANA | INTERFACES | HANA MIGRATION |
| GST/BIBO/SAC | SAP ECC | ||
| SAP ANALYTICS | |||